Silver IT Services
To drive innovation, company growth, alignment between business and IT, your technology organization must establish a suitable & sustainable, service-centric approach. Through service management you can reduce costs, meet compliance requirements, manage risk, and focus on fulfilling strategic business goals.
Plan, deliver, manage, and continually improve the lifecycle of your IT and business services with service management solutions .
This cost-effective Aerosys Silver IT Service helps you minimize system downtime due to hardware / Software failure. It features a commitment to resolve hardware / software problems within 6 hours from the time your service call is received. (Please note repair-time restrictions below.)
When you experience system problems, your call is immediately connected to an Aerosys certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.
- Be confident of efficient hardware repair / software troubleshooting within a specified timeframe
- Boost productivity via increased IT uptime
- Enjoy consistent support levels across your HP, IBM,Microsoft, Adobe, EMC, or mixed environment.
- Obtain easy-to-buy, easy-to-use extended services
- Enhance IT resource planning and IT staff efficiency
Silever IT Services Highlights
- Remote problem diagnosis and support – Aerosys Services uses electronic remote support tools to isolate your problem and facilitate resolution.Onsite hardware support – For critical issues that cannot be resolved remotely, an Aerosys-certified customer engineer is sent to your site to return your covered IT Resources to operational condition,6-hour repair-time commitment – Aerosys commits to correcting hardware / Software malfunctions in less than 6 hours from your initial call to the Aerosys Response Centre; available up to 50 miles (80km) from a primary Aerosys support Center; (8-hour commitment for systems located within 51-100 miles (81-160km) of a primary Aerosys support office).Available – Standard business hours, standard business days: Service is available 9.30am – 6.00pm, Monday to Friday, excluding holidaysUpfront server audit – After you purchase and Sign off your Silver IT Service Agreement, Aerosys Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.
Escalation management – Established escalation procedures enlist specialised expertise from Aerosys and selected third-parties.
Optional Service – A standard hardware or service contract requires payment for a replacement part Or not covered in aggrement .
Silver IT Services Covers
- Help Desk support
- Telephonic Support
- Remote Support
- On site protective Maintenance 4hr x 52 Weeks x Per Year
- On site Reactive Maintenance
- First Level Support On Hardware under warranty
- Support For Microsoft Products
- Support For Virus Related Problems
- Support For Internet Related Problem
Why Associate with us?
To provide customized, end to end, affordable IT solution by committing & continually improving the laid down Quality Management system. We shall further endeavor to provide healthy work environment, regular training & motivation to our Human Resources to achieve job competency & customer satisfaction. In our endeavor to provide total customer satisfaction, we impart regular training to our Human Resource for than to be well equipped in this competitive world.
- -20 Yr of industry experience, drawing on best practices and best talents to offer unequalled on-time service delivery at an affordable cost, Serviced More than 3000 clients, Trusted by clients like Vice president of India for past 12 Years.
- -We understand that businesses don't just need 'IT', they need solutions to 'business problems'
- -Our services are supported by best of breed project management methodology for superior efficiency and responsiveness to your business
- -Through our core services, we enable clients achieve a Zero Latency environment
- -Single source of accountability
- -Aligned with industry leaders in all area; (HP, Dell, IBM, EMC, CA, Netapp, Cisco, etc…)
- Platinum IT Service
- Gold IT Service
- Silver IT Service