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Service-level management:

Assigned Aerosys -certified customer Support team
Remote monitoring of your environment’s stability
Quarterly onsite support planning and activity review meetings
Backed up with expert team of professionals Help Desk

Configuration, change, and release management:

Quarterly operating systems patch analysis and management
Quarterly firmware updates and micro-code recommendations
Remote monitoring, analysis and management
Quarterly IMAC (Install, Move, Add, Change) Report

Incident and problem management:

24×7 coverage
Dedicated mission-critical phone number for problem resolution
Immediate connection to experts and intervention for critical hardware and software problems
Immediate dispatch of an engineer for critical IT problems
Accelerated escalation management

Platinum IT Services

(4 HR Reactive support and, Full day i.e 9Hr, 5 days in a week Pro-active support)
Single-source services designed to help keep your multivendor environment operating at peak performance
This Aerosys Platinum IT Services helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.

Gold IT Services

(4 HR Reactive support and, Full day i.e. 9Hr, 3 days in a week Pro-active support)
Small and medium businesses (SMBs) face increasingly big challenges when it comes to computer security, backup, storage, availability, Computer viruses, persistent hackers, hard drive crashes, Part of the Aerosys Business Protection Services portfolio, the Aerosys Gold IT Services Management Service is designed Specifically to help SMBs protect multivendor networked PCs with one integrated, affordable manageable solution.

Silver IT Services

(4 HR Reactive Support and, half day i.e. 4Hr, 3 days in a week Pro-active support)
This cost-effective Aerosys Silver IT Service helps you minimize system downtime due to hardware / Software failure. It features a commitment to resolve hardware / software problems within 4 hours from the time your service call is received.

When you experience system problems, your call is immediately connected to an Aerosys certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.

Be confident of efficient hardware repair / software troubleshooting within a specified timeframe Boost productivity via increased IT uptimeEnjoy consistent support levels across your HP, IBM, Microsoft, Adobe, EMC, or mixed environment. Obtain easy-to-buy, easy-to-use extended services Enhance IT resource planning and IT staff efficiency

SUPPORT COVERS

◦ Help Desk support
◦ Telephonic Support
◦ Remote Support
◦ On site protective Maintenance
◦ On site Reactive Maintenance
◦ First Level Support On Hardware under warranty
◦ Support For Microsoft Products
◦ Support For Virus Related Problems
◦ Support For Backup & Restore
◦ Third Party Support for On Hardware under
warranty
◦ Support for Updating of Hardware
◦ Support for Updating of Software's (Updates /
Patches)
◦ Support For New Hardware Installation
◦ Support For New Software Implementation
◦ Asset Management Of IT Infrastructure
◦ Coordinate with 3rd Party for Hardware / Software
Support
◦ Keeping Track for all the call
◦ Stand By on Hardware Breakdown
◦ Asset Movement Management
◦ Support For Internet Related Problem
Service-level management
◦ Assigned Aerosys -certified customer support team
◦ Remote monitoring of your environment's stability
◦ Quarterly onsite support planning and activity
review meetings
◦ Backed up with expert team of professionals
◦ Help Desk
Configuration, change, and release
management
◦ Quarterly operating systems patch analysis and
management
◦ Quarterly firmware updates and micro-code
recommendations
◦ Remote monitoring, analysis, and management
◦ Quarterly IMAC (Install, Move, Add, Change) Report
Incident and problem management
◦ 24x7 coverage
◦ Dedicated mission-critical phone number for
problem resolution
◦ Immediate connection to experts and intervention
for critical hardware and software problems
◦ Immediate dispatch of an engineer for critical IT
problems
◦ Accelerated escalation management