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Platinum IT Services

To drive innovation, company growth, alignment between business and IT, your technology organization must establish a suitable & sustainable, service-centric approach. Through service management you can reduce costs, meet compliance requirements, manage risk, and focus on fulfilling strategic business goals.

Plan, deliver, manage, and continually improve the lifecycle of your IT and business services with service management solutions.

Single-source services designed to help keep your multivendor environment operating at peak performance

This Aerosys Platinum IT Services helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.

Platinum IT Services Highlights

Service-level management
  • Assigned Aerosys -certified customer support team
  • Yearly Protective Service Support-240 Days 9x5 (9:30-6:30 Pm)
  • Remote monitoring of your environment's stability
  • Quarterly onsite support planning and activity review meetings
  • Backed up with expert team of professionals
  • Help Desk
Configuration, change, and release management
  • Quarterly operating systems patch analysis and management
  • Quarterly firmware updates and micro-code recommendations
  • Remote monitoring, analysis, and management
  • Quarterly IMAC (Install, Move, Add, Change) Report
Incident and problem management
  • 24x7 coverage
  • Dedicated mission-critical phone number for problem resolution
  • Immediate connection to experts and intervention for critical hardware and software problems
  • Immediate dispatch of an engineer for critical IT problems
  • Accelerated escalation management

Platinum IT Services Covers

  • Help Desk support
  • Telephonic Support
  • Remote Support
  • On site protective Maintenance
  • 8hr x 3days x 52 Week x Per Year
  • On site Reactive Maintenance
  • First Level Support On Hardware under warranty
  • Support For Microsoft Products
  • Support For Virus Related Problems
  • Support For Internet Related Problem
  • Support For Backup & Restore
  • Third Party Support for On Hardware under warranty
  • Support for Updating of Hardware
  • Support for Updating of Software's (Updates / Patches)
  • Support For New Hardware Installation
  • Support For New Software Implementation
  • Asset Management Of IT Infrastructure
  • Coordinate with 3rd Party for Hardware / Software Support
  • Keeping Track for all the call
  • Stand By on Hardware Breakdown
  • Asset Movement Management

 

Why Associate with us?

To provide customized, end to end, affordable IT solution by committing & continually improving the laid down Quality Management system. We shall further endeavor to provide healthy work environment, regular training & motivation to our Human Resources to achieve job competency & customer satisfaction. In our endeavor to provide total customer satisfaction, we impart regular training to our Human Resource for than to be well equipped in this competitive world.

  • -20 Yr of industry experience, drawing on best practices and best talents to offer unequalled on-time service delivery at an affordable cost, Serviced More than 3000 clients, Trusted by clients like Vice president of India for past 12 Years.
  • -We understand that businesses don't just need 'IT', they need solutions to 'business problems'
  • -Our services are supported by best of breed project management methodology for superior efficiency and responsiveness to your business
  • -Through our core services, we enable clients achieve a Zero Latency environment
  • -Single source of accountability
  • -Aligned with industry leaders in all area; (HP, Dell, IBM, EMC, CA, Netapp, Cisco, etc…)

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