Platinum IT Services
Plan, deliver, manage, and continually improve the lifecycle of your IT and business services with service management solutions.
Single-source services designed to help keep your multivendor environment operating at peak performance
This Aerosys Platinum IT Services helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.
Platinum IT Services Highlights
Service-level management
- Assigned Aerosys -certified customer support team
- Yearly Protective Service Support-240 Days 9x5 (9:30-6:30 Pm)
- Remote monitoring of your environment's stability
- Quarterly onsite support planning and activity review meetings
- Backed up with expert team of professionals
- Help Desk
Configuration, change, and release management
- Quarterly operating systems patch analysis and management
- Quarterly firmware updates and micro-code recommendations
- Remote monitoring, analysis, and management
- Quarterly IMAC (Install, Move, Add, Change) Report
Incident and problem management
- 24x7 coverage
- Dedicated mission-critical phone number for problem resolution
- Immediate connection to experts and intervention for critical hardware and software problems
- Immediate dispatch of an engineer for critical IT problems
- Accelerated escalation management
Platinum IT Services Covers
- Help Desk support
- Telephonic Support
- Remote Support
- On site protective Maintenance
- 8hr x 3days x 52 Week x Per Year
- On site Reactive Maintenance
- First Level Support On Hardware under warranty
- Support For Microsoft Products
- Support For Virus Related Problems
- Support For Internet Related Problem
- Support For Backup & Restore
- Third Party Support for On Hardware under warranty
- Support for Updating of Hardware
- Support for Updating of Software's (Updates / Patches)
- Support For New Hardware Installation
- Support For New Software Implementation
- Asset Management Of IT Infrastructure
- Coordinate with 3rd Party for Hardware / Software Support
- Keeping Track for all the call
- Stand By on Hardware Breakdown
- Asset Movement Management
Why Associate with us?
To provide customized, end to end, affordable IT solution by committing & continually improving the laid down Quality Management system. We shall further endeavor to provide healthy work environment, regular training & motivation to our Human Resources to achieve job competency & customer satisfaction. In our endeavor to provide total customer satisfaction, we impart regular training to our Human Resource for than to be well equipped in this competitive world.
- -20 Yr of industry experience, drawing on best practices and best talents to offer unequalled on-time service delivery at an affordable cost, Serviced More than 3000 clients, Trusted by clients like Vice president of India for past 12 Years.
- -We understand that businesses don't just need 'IT', they need solutions to 'business problems'
- -Our services are supported by best of breed project management methodology for superior efficiency and responsiveness to your business
- -Through our core services, we enable clients achieve a Zero Latency environment
- -Single source of accountability
- -Aligned with industry leaders in all area; (HP, Dell, IBM, EMC, CA, Netapp, Cisco, etc…)
- Brochure
- Platinum IT Service
- Gold IT Service
- Silver IT Service